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Better Living Assessment Service

General Telephone Helpline

This helpline is available Monday to Saturday between 10am and 5pm. It is ideal if there is a particular daily living activity which you are beginning to find increasingly difficult. This service is free of charge but is limited to one or two questions, up to a maximum of 15 minutes per customer. To take advantage of this service please call the Better Living helpline on

0871 200 0372*

All enquiries made to this helpline are managed on a call back basis. Once your enquiry has been received, an advisor will normally call you back within two hours.

*Calls to this number cost 10 pence per minute from UK landlines. Call costs from mobile networks may vary. Terms and conditions of service available on request.

An overview of the Better Living Assessment service

The Better Living Assessment is provided by independent healthcare professionals known as occupational therapists. The service is designed to provide advice to help you maintain your independence at home, and make recommendations to help you tackle daily living tasks, which may not be as easy as they used to be.

All advisors are registered with the Health Professionals Council and are members of the College of Occupational Therapy or other relevant professional body.

Would I benefit from a Better Living Assessment?

The Better Living Assessment is designed for anyone who feels their everyday independence, comfort or safety is compromised, perhaps due to the natural process of ageing, a recent illness or disability. The assessment will provide advice about how daily living activities can be made easier, or how you may be able to adapt your living environment.

What are the choices I have in terms of the way my assessment is done?

Assessments can be undertaken over the telephone, in your home or at a local Days Healthcare Centre of Excellence retailer. The method you choose will probably depend on how extensive you would like the assessment to be, which is normally determined by the number of areas you would like advice on.

If you’re not sure which method might best suit your needs you can speak to one of our healthcare professionals using the free of charge helpline. Very simple enquiries can also be covered using this helpline.

Telephone assessment

Ideal if:

There is a specific daily living activity which you would like to do with greater ease and more independence.

Outcome:

Your occupational therapist will advise you on how you can make the activity easier and safer, and the different types of product aids or home adaptations you may find useful. You will then be sent a report summarising the advice given. If you have any further related queries after your assessment you can call our helpline.

Cost: £50

This fee includes your assessment, a detailed report and any follow-up questions you may have.

How to book:

Please call the helpline on 0871 200 0372*.

Assessment at your local retailer

Ideal if:

There are numerous daily living activities which you would like to do with greater ease and more independence. This assessment is particularly ideal if you would like to view and compare the daily living product aids which your occupational therapist may recommend for you.

Outcome:

Your occupational therapist will advise you on what changes you could make, and the different types of product aids you may find useful. You will then be sent a report summarising the points discussed and the recommendations made. If any additional research is required, you will also be sent further recommendations. After your assessment, you will be given your advisor’s contact details so you can call or email directly if you have any related queries.

Cost: Please contact your local retailer.

How to book:

Simply call your local Days Healthcare Centre of Excellence and they will liaise with an occupational therapist to arrange an appointment. To find the number of your local Centre of Excellence please call the helpline on 0871 200 0372*.

Assessment in your own home

Ideal if:

There are numerous daily living activities which you would like to do with greater ease and more independence. This assessment will also take into account your home, and how it could be adapted to support your changing needs.

Outcome:

Your occupational therapist will advise you on what changes you could make, and the different types of product aids you may find useful. You will then be sent a report summarising the points discussed and the recommendations made. If any additional research is required, you will also be sent further recommendations. After your assessment, you will be given your advisor’s contact details so you can call or email directly if you have any related queries.

Cost: £260

This fee includes travel expenses to and from your home (up to a 60 mile round trip), a comprehensive Better Living Assessment, a detailed report and any follow-up questions you may have.

How to book:

Please call the helpline on 0871 200 0372*.

Years Ahead

Please note: The Better Living Assessment service is designed to provide advice and guidance about independent living situations and products. Customers with specific health conditions and concerns should seek medical guidance; these services are not meant to replace any advice given by an individual’s doctor or healthcare practitioner.

© The Better Living Assessment service is the copyright of Years Ahead and protected by law.

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