retail.sales@pattersonmedical.com |
08444 124 330

Privacy Policy

We are committed to protecting the information we collect from you, which we use to enhance your experience of using dayshealthcare.co.uk and to provide you with the services you request from us.

We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site.

1. The data we collect from you

We collect information from you whenever you:

  • communicate with us
  • register for an account to use our online services
  • purchase goods and services from us

When you buy goods and services from us we record your details to ensure that we can, for example:

  • be certain that any orders you have placed can be processed to completion
  • validate VAT exemption claims
  • meet our statutory obligations for medical devices in situations like product recalls or field corrective actions

We also pass some information to your selected retailer so they can fulfil their after sales obligations especially during the warranty period.

We may also give you the option of allowing us to use your contact information to let you know about special offers and new products and services from Days Healthcare. All correspondence from us comes with an easy to use unsubscribe instruction and you can be removed from our lists at any time, although this can take up to 30 days to effect.

2. Security and encryption

This website uses a Thawte SSL Certificate to offer you security whilst shopping. This means that when you enter sensitive information we encrypt it as it goes to and from the website. You can therefore shop with complete confidence.

In order to provide an improved browsing and shopping experience, you can create a password protected user account. The details stored in your account are stored on a secure server and are not shared with any third parties.

When purchasing medical devices with VAT exemption from this site you will be asked to provide some additional information about your medical condition. This information is recorded so it may be inspected by us or Her Majesties Revenue and Customs to validate your claim for VAT exemption.

3. Cookies

A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site.

The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.

Like other retailers we use 'cookies' to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to dayshealthcare.co.uk.

If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site.

4. Website statistics and traffic data

We keep a record of traffic data which is logged automatically by our ISP's servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this traffic data in a way that identifies you as an individual.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses “cookies” to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. We will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Finding out more

Further information about data protection issues including the online Register of Data Controllers can be found at the Information Commissioner's website.

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